Shipping policy

Infinity Supps — Shipping Policy

1. Processing Times

Orders are processed Monday–Friday (excluding public holidays).
Orders placed before 3pm AEST are typically dispatched the same day.
Orders placed after 3pm or on weekends/public holidays will be dispatched the next business day.

During peak sales or new product launches, processing times may be slightly extended.

2. Shipping Rates & Delivery Times

We ship Australia-wide using Australia Post.

Standard Shipping

For orders under $200 shipping is calculated at checkout, orders over $200 (under 5kg) qualify for free shipping.
Estimated delivery: 2–7 business days depending on your location

Express Shipping

Optional upgrade at checkout
Estimated delivery: 1–3 business days

Actual delivery times may vary due to Australia Post delays, weather events or peak periods.

3. Order Tracking

Once your order has been dispatched, you will receive a tracking number via email or SMS.
Tracking updates may take up to 24 hours to appear.

4. Click & Collect (Jimboomba Store)

Free local pickup is available during store trading hours.

You will receive a notification when your order is ready for collection.
Please bring:

Your order confirmation
Valid ID (if requested)

Orders must be collected within 7 days unless otherwise arranged.

5. Incorrect Shipping Information

Please ensure your shipping address is correct at checkout.

Infinity Supps is not responsible for:

Delays caused by incorrect addresses
Parcels delivered to an address entered incorrectly by the customer

If a parcel is returned to us due to incorrect or incomplete address details, the customer will be responsible for paying re-delivery fees.

6. Lost, Delayed or Stolen Parcels

Once an order has been handed to the courier, delivery timeframes are outside our control.

If your parcel is:

Lost
Marked as delivered but not received
Stuck in transit

Please contact us and we will open an investigation with the courier.
Refunds or replacements will be assessed on a case-by-case basis once the courier completes their investigation.

7. Damaged Parcels

If your parcel arrives damaged or leaking, please contact us within 7 days with:

Your order number
Photos of the product and packaging

We will arrange a replacement, store credit, or refund where appropriate.

8. Items Returned to Sender

If an order is returned to us due to:

Incorrect address
Failed delivery attempts
Uncollected pickup parcels

We can reship the order, but additional shipping fees will apply.

9. International Shipping

At this time, Infinity Supps ships within Australia only.
If international shipping becomes available, this policy will be updated.

10. Shipping of Restricted or Temperature-Sensitive Products

Some supplements may be affected by heat during transit (e.g., chocolate-coated products).
Infinity Supps is not responsible for minor heat-related changes during shipping.
Refunds will not be issued for heat-affected products unless they are deemed faulty.

11. Contact Us

For shipping enquiries, please reach out:

📩 Email: hello@infinitysupps.com.au
📞 Phone: 07 5547 8532
📍 Store: Infinity Supps Jimboomba